Know the arrangement before confirming
A monthly equivalent price is not necessarily a monthly payment schedule. Your order summary should identify the amount collected, supply period, renewal frequency, full renewal price and delivery or consultation charges. Save this information with the confirmation of your order.
Renewal and introductory offers
The existing terms describe automatic renewal unless the plan is paused or cancelled. An introductory discount may apply only to the first order. Check the next charge and supply dates and the non-promotional price in your account or order terms; do not assume the introductory amount continues.
Pause or cancel future supply
- Use the available account controls or email info@volumize.co.uk from the address associated with your account.
- Specify whether you want to pause, change a future delivery or cancel future renewals.
- Check the deadline shown for the next order and retain written confirmation.
- If the next order is already being clinically processed or dispensed, ask support to confirm what can still be changed.
Changing the care route
Changing between Capsule Plan and Topical Plan requires appropriate clinical review. Account changes must not be used to combine medicines or bypass a new suitability check. Discuss health or treatment changes through the secure clinical route.
Current orders and refunds
The cancellation stage for an order already placed must be clearly confirmed before payment. Stopping future renewal does not automatically cancel or refund that order. Read the Refund Policy and ask support if the status is unclear. Any applicable consumer rights remain available.
Stopping clinical treatment
A billing cancellation and a decision about medicine use are distinct. Discuss a planned treatment change with your clinician and follow urgent safety advice in the patient information if symptoms arise.
Original published policy
For the existing policy wording, read the policy currently published by Volumize. Contact support before ordering if a term is unclear.