Delivery information
We ship with Royal Mail Standard (depends upon the method you choose for delivery).
Heads-up: Your order will be shipped and delivered within the stated timeframe unless we need more information (for example, a follow-up from our Customer Success team). Until then, your order status may show as “pending.”
Where we ship
We currently ship to the United Kingdom and Ireland.
Returns
We know returns can happen, and we aim to keep the process simple.
Non-medicinal products (e.g. shampoo)
• Must be unopened
• Must be in original packaging
• Must be in resaleable condition
If items don’t meet these conditions, we won’t be able to issue a refund.
To arrange a return, email: info@volumize.co.uk
Medicines / prescription products
View our refund policy.
By law, once dispatched from the pharmacy, prescription medicines must be used or destroyed.
For full details, please see our Terms & Conditions.
Your account
Volumize Hair Ltd. runs on a subscription model, so your next order is generated automatically.
You can log in anytime to:
• Check your next order date
• Change your plan
• Pause or cancel your subscription
Log in here:
https://volumize.co.uk/auth
Need help?
If you need help with your subscription or anything else, feel free to contact us.
Email: info@volumize.co.uk