Four steps, with clinical review at the centre
Your assessment
Describe your hair loss, health, medicines, allergies and relevant history in the secure assessment.
A considered review
A clinician checks whether remote care is appropriate and may ask for clearer information or advise an in-person assessment.
Pharmacy supply
If a prescription is approved, the pharmacy supplies the treatment with directions and patient information.
Ongoing care
Use your clinical account for follow-up questions, orders, your routine and private progress photographs.
Before you start
- Have a current list of prescription medicines, over-the-counter products and supplements.
- Explain when the hair changes began and whether they are gradual, sudden, diffuse or patchy.
- Mention scalp pain, redness, illness, weight change and any previous treatment.
- Provide accurate contact and delivery details. Answer follow-up questions promptly.
What the clinician decides
An assessment does not guarantee a prescription. The clinician considers your history and the information you supply. They may ask for more details, suggest a different option or recommend seeing your GP or a dermatologist. Explain any concerns and ask about alternatives, limitations and risks before agreeing to care.
When delivery starts
Supply follows the necessary clinical approval and order processing. A request for more information can delay dispatch. Check your account for the order status and available tracking. The delivery method and any charges should be shown before payment; visit Delivery & Returns for practical guidance.
Your care continues
Follow the instructions provided for your specific prescription. Use the secure portal to report side effects, discuss adherence or request a clinical review. Progress photographs are for your care record and should be shared privately with the clinical team. A plan change or repeat supply may require further review.
Get the right help
Do not wait for an online message if you need urgent help. Contact NHS 111 for urgent advice, or call 999 in an emergency. Sudden, patchy or painful hair loss deserves a medical assessment rather than simply starting a routine.